Your First Visit

Information to help you navigate your first visit to our office, what to bring, where to go and where to park!

How do I schedule an appointment?

If your doctor has sent us a referral, you will receive a phone call from our office assistant to confirm that you want to pursue therapy. After verifying your insurance benefits, we will select the best therapist to fit your needs and they will call you to schedule. 

If you do not have a referral from a doctor, we may need to request a referral depending on your insurance. Some insurance companies will allow an initial evaluation without a referral. You can schedule by calling, emailing, or filling out the Contact Form below.

What do I need to bring to my first appointment?

If you did not complete the new client paperwork ahead of time online, please arrive early to your first appointment to fill out the paperwork in the office.  Look for a clipboard at the front desk.

Please bring a photo ID and your insurance card(s) for us to copy, along with your medication list and medical history if needed.

If you’re coming for a feeding or swallowing evaluation, you may want to bring in specific foods/drinks for which you or your child are having difficulty.

If you wear glasses, hearing aids, and/or dentures, please bring and wear them. If you’re coming for a vocal cord dysfunction evaluation and your symptoms are induced by exercise, you can bring or wear athletic clothes for an exercise challenge.  Please bring an inhaler if you use one.

Is your office ADA accessible?

We have two designated ADA parking spots and a ramp to the building. We do not have a button to automatically open the doors. Please come with someone who can assist you or contact us once you arrive, so we can open the doors for you.

What insurance do you accept?

We are in-network with Medicare, Medicaid (Pacific Source Community Solutions and Open Card), and most private insurance companies including Regence, Providence, Moda, First Choice, Aetna, and Pacific Source Health Plans. We also accept workers’ compensation and auto claims. Please contact us or your insurance carrier to find out if we are in network with your insurance company. We can call to verify your benefits, however, we strongly encourage you to contact your company as well so there are no surprises regarding your benefits and financial responsibility. Ultimately the financial responsibility for an evaluation or treatment remains with the client. A verification of benefits is not a guarantee of payment.

Do you accept secondary and tertiary insurance?

Yes. We will bill your secondary and tertiary insurance companies for you.

Can I set up a payment plan?

Yes. We will happily set up a payment plan that will work for you in order to continue your care.

How much will I owe?

A verification of benefits is not a guarantee of payment. We will bill your insurance company following each visit. The insurance company will then make an adjustment based on our contractual rate if we have an in-network contract with that company. Depending on your individual plan, the insurance company will pay all, some, or none of the adjusted rate. You may be left with a balance, called a “co-payment” or “co-insurance,” which may or may not be applied to your deductible. Sometimes we can estimate what you will owe, but most of the time we will not know until we bill for the services.

Can I pay out-of-pocket?

Yes. We have an out-of-pocket rate for each service. Call or email us to find out what our out-of-pocket rate is for your needed service. If your insurance company denies services, we can offer our out-of-pocket rate.

What methods of payment do you accept?

We accept credit and debit cards, check, and exact amount of cash.

New Client Forms

All of our New Client Forms are now available electronically. To complete your paperwork, please click on the button below. You will be prompted to enter your email address to begin the process.

Contact Us

Ask a question or book an appointment below. For emergencies call 911 or visit your nearest hospital.

(541) 604-8255

Fax (541) 706-9440

20310 Empire Ave, Suite A103, Bend, OR 97703