Your First Visit
Information to help you navigate your first visit to our office, what to bring, where to go and where to park!
How do I schedule an appointment?
If your doctor has sent us a referral, you will receive a phone call from our office assistant to confirm that you want to pursue therapy. She will then verify your insurance benefits and notify our therapist to call you. Your specified speech pathologist will call you to schedule your first appointment. Because our speech pathologists are independently contracted, our office assistant is not able to schedule your appointment.
If you do not have a referral from a doctor, we may need to request a referral depending on your insurance. Some insurance companies will allow an initial evaluation without a referral. You can schedule by calling, emailing, or filling out the Contact Form below.
What insurance do you accept?
We are in-network with Medicare, Medicaid (Pacific Source Community Solutions and Open Card), and most private insurance companies including Regence, Providence, Moda, First Choice, Aetna, and Pacific Source Health Plans. We also accept workers’ compensation and auto claims. Please contact us or your insurance carrier to find out if we are in network with your insurance company. We can call to verify your benefits, however, we strongly encourage you to contact your company as well so there are no surprises regarding your benefits and financial responsibility. Ultimately the financial responsibility for an evaluation or treatment remains with the patient. A verification of benefits is not a guarantee of payment.
Do you accept secondary and tertiary insurance?
Yes. We will bill your secondary and tertiary insurance companies for you.
How much will I owe?
A verification of benefits is not a guarantee of payment. We will bill your insurance company following each visit. The insurance company will then make an adjustment based on our contractual rate if we have an in-network contract with that company. Depending on your individual plan, the insurance company will pay all, some, or none of the adjusted rate. You may be left with a balance, called a “co-payment” or “co-insurance,” which may or may not be applied to your deductible. Sometimes we can estimate what you will owe, but most of the time we will not know until we bill for the services.
Can I pay out-of-pocket?
Yes. We have an out-of-pocket rate for each service. Call or email us to find out what our out-of-pocket rate is for your needed service. If your insurance company denies services, we can offer our out-of-pocket rate.
Can I set up a payment plan?
Yes. We will happily set up a payment plan that will work for you in order to continue your care.
What methods of payment do you accept?
We accept credit and debit cards, check, and exact amount of cash.
What do I need to bring to my first appointment?
Please either print and bring in your new patient paperwork or arrive early to your first appointment to fill out the paperwork in the clinic. Look for a clipboard in the waiting room.
Please bring a photo ID and your insurance card(s) for us to copy along with your medication list and medical history if needed.
If you’re coming for a feeding or swallowing evaluation, you may want to bring in specific foods/drinks for which you or your child are having difficulty.
If you wear glasses, hearing aids, and/or dentures, please bring and wear them. If you’re coming for a vocal cord dysfunction evaluation and your symptoms are induced by exercise, you can bring or wear athletic clothes for an exercise challenge. Please bring an inhaler if you use one.
What will happen during my first visit?
You will come to our small, private waiting area where your speech-language pathologist will meet you. They will make a photocopy of your ID and insurance information and gather the new patient paperwork from you. You can then expect the speech therapist to collect a case history about your current complaint, followed by an evaluation. An evaluation will vary depending on why you are here and may include a series of auditory and/or written tests or questionnaires, an examination of your oral structures and functions, an observation of you swallowing, or measurements of your vocal quality.
After your evaluation, the speech therapist may complete a trial therapy session to see if you are an appropriate candidate for therapy. You may then be provided with some education about your condition, the treatment plan, goals, and home exercise program. Your therapist will schedule follow up appointments directly with you if these are recommended. If your insurance requires prior-authorization, you will need to wait (days to weeks) for approval before scheduling more sessions. Your therapist will contact you to schedule follow up appointments once we receive approval.
Sonos Neurotherapies is located in downtown Bend. Where can I park?
We have a small parking lot behind the building, but a lot of the spots are reserved. You may park in any spot labeled “OPEN,” “VISITOR,” or any that are unmarked. There is free parking on the street in front of the building. The downtown parking garage is about a block and a half away, and you can park there for free. PLEASE do not park in any of the other parking spots that are marked with numbers. These spots are paid for and reserved for by other businesses in the building. Your car may be towed at your expense if you park in a reserved spot.
Is your office ADA accessible?
We have one ADA parking spot and a ramp up to the building. We do not have a button to automatically open the doors. Please come with someone who can assist you or contact us once you arrive, so we can open the doors for you.
New Patient Forms
Medical Release Form
Consent and Acknowledgement
Financial Responsibility
HIPAA Privacy Notice
Contact Us
Ask a question or book an appointment below. For emergencies call 911 or visit your nearest hospital.