Your First Visit
Information to help you navigate your first visit to our office, what to bring, where to go and where to park!
How do I schedule an appointment?
If you do not have a referral from a doctor, we may need to request a referral depending on your insurance. Some insurance companies will allow an initial evaluation without a referral. You can schedule by calling, emailing, or filling out the Contact Form below.
What insurance do you accept?
We are in-network with Medicare, Medicaid (Pacific Source Community Solutions and Open Card), and most private insurance companies including Regence, Providence, Moda, First Choice, Aetna, and Pacific Source Health Plans. We also accept workers’ compensation and auto claims. Please contact us or your insurance carrier to find out if we are in network with your insurance company. We can call to verify your benefits, however, we strongly encourage you to contact your company as well so there are no surprises regarding your benefits and financial responsibility. Ultimately the financial responsibility for an evaluation or treatment remains with the client. A verification of benefits is not a guarantee of payment.
Do you accept secondary and tertiary insurance?
How much will I owe?
Can I pay out-of-pocket?
Can I set up a payment plan?
What methods of payment do you accept?
What do I need to bring to my first appointment?
Please either print and bring in your new client paperwork or arrive early to your first appointment to fill out the paperwork in the clinic. Look for a clipboard in the waiting room.
Please bring a photo ID and your insurance card(s) for us to copy along with your medication list and medical history if needed.
If you’re coming for a feeding or swallowing evaluation, you may want to bring in specific foods/drinks for which you or your child are having difficulty.
If you wear glasses, hearing aids, and/or dentures, please bring and wear them. If you’re coming for a vocal cord dysfunction evaluation and your symptoms are induced by exercise, you can bring or wear athletic clothes for an exercise challenge. Please bring an inhaler if you use one.
What will happen during my first visit?
You will come to our small, private waiting area where your speech-language pathologist will meet you. They will make a photocopy of your ID and insurance information and gather the new client paperwork from you. You can then expect the speech therapist to collect a case history about your current complaint, followed by an evaluation. An evaluation will vary depending on why you are here and may include a series of auditory and/or written tests or questionnaires, an examination of your oral structures and functions, an observation of you swallowing, or measurements of your vocal quality.
After your evaluation, the speech therapist may complete a trial therapy session to see if you are an appropriate candidate for therapy. You may then be provided with some education about your condition, the treatment plan, goals, and home exercise program. Your therapist will schedule follow up appointments directly with you if these are recommended. If your insurance requires prior-authorization, you will need to wait (days to weeks) for approval before scheduling more sessions. Your therapist will contact you to schedule follow up appointments once we receive approval.
Sonos Neurotherapies is located in downtown Bend. Where can I park?
Is your office ADA accessible?
New Client Forms
All of our New Client Forms are now available electronically. To complete your paperwork, please click on the button below. You will be prompted to enter your email address to begin the process.
Contact Us
Ask a question or book an appointment below. For emergencies call 911 or visit your nearest hospital.